Improving System Usability and Data Management for a Federal Health Care Project

VITG was contracted to enhance the usability of a federal client’s IT systems and improve their data management practices. This project focused on aligning the client’s systems with user needs and optimizing their data management processes.

Key Achievements

• Conducted a comprehensive usability study employing Human-Centered Design (HCD) principles to evaluate the user experience of various IT systems used by the client.
• Performed a thorough gap analysis of the client’s provider data, identifying areas for improvement in data quality, consistency, and governance.
• Delivered a comprehensive white paper with detailed recommendations based on the usability study and system analysis findings. These recommendations provided actionable insights and guidance for the client to enhance the usability of their IT systems and address the identified data management gaps.